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FAQs and Videos

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Use the extensive knowledge library and help videos

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Help Area

You can find a lot of suitable answers to your questions in our Help-area. Please search the FAQ articles of the help section before contacting support.

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Warning messages ?!

Indications of missing data are not system errors. This article explains what they mean, how they can help you, and how best to address them in a simple way.

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MetaMask & smart contract issues

What to look out for with unsupported smart contracts to avoid errors. And: Recommendations for correct handling of unknown transactions.

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Bug report & feature requests

We are here to help you. However, please go through our FAQs first and search for answers to your questions.

I have worked through the FAQs and searched for answers in the YouTube channel.

I have read the Article about warnings und das entsprechende Walkthrough video seen and worked through.

I have read the Article about balance discrepancies read and, if available, worked through the checklist with reasons.

I have read the smart contract article I have read it. I am aware that unsupported smart contracts can lead to defective transactions.

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Report bugs correctly

  1. 1

    Check the FAQs and YouTube videos. Here you can find answers to almost all questions.

  2. 2

    Read the support guide: Which errors we accept and what counts for portfolio support.

  3. 3

    Provide the following information:

    1. a

      Which transaction(s) is it? (Date, time, transaction type, token, quantity). Please specify a single transaction if possible.

    2. b

      Where do you see an error? What was your actual expectation?

    3. c

      Can a screenshot illustrate this?

    4. d

      Do you have, for example, a CSV file or other files to document the issue?