Support

FAQs and Videos

YouTube channel

Use the extensive knowledge library and help videos

FAQ Preview
Frequently asked questions

You can find a lot of answers to your questions in our Help-area. Please search the FAQ articles before contacting support.

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Balance discrepancies?!

How to find the causes of deviating wallet balances. Support will only assist you with errors that have been carefully reviewed and confirmed as errors.

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MetaMask & smart contract issues

What to look out for with unsupported smart contracts to avoid errors.

Experten Hilfe vom Entwickler-Team

Anfrage stellen

Wenn Du über die FAQ hinaus Unterstützung brauchst – hier bekommst Du Experten-Hilfe.

Voice Preview
A Telegram voice: free of charge

Get an initial assessment of your question - personally from the development team

No bug analysis, no CSV upload - but an honest assessment via voice message.

Expert Consulting
30-minute expert consultation

Du brauchst Hilfe beim Verstehen einzelner Transaktionen, Salden oder steuerlicher Auswirkungen? Buche eine exklusive 1:1 Session mit einem Entwickler für fundierte Analyse und klare Antworten.

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1:1 -> Portfolio-Begleitung

Full support for complex cases: Analysis, optimization, Telegram chat and 4h live support. For active traders, tax advisors and larger portfolios - rely on our experts. From 899 EUR (without VAT)

Bug report & feature requests

We are here to help you. However, please go through our FAQs first and search for answers to your questions.

Ich habe die FAQs durchgearbeitet und im YouTube Kanal Antworten auf meine Fragen gesucht.

I have read the Article about warnings und das entsprechende Walkthrough video seen and worked through.

I have read the Article about balance discrepancies read and, if available, worked through the checklist with reasons.

I have read the smart contract article I have read it. I am aware that unsupported smart contracts can lead to defective transactions.

Nachricht
Screenshot / Belege hochladen

Drag & drop ein Bild / eine CSV hierhin oder klicke, um auszuwählen.

Report bugs correctly

  1. 1

    Prüfe die Frequently asked questions und YouTube videos. Here you can find answers to almost all questions.

  2. 2

    Lies den Support-Guide: Which errors we accept and what counts for portfolio support.

  3. 3

    Provide the following information:

    1. a

      Which transaction(s) is it? (Date, time, transaction type, token, quantity). Please specify a single transaction if possible.

    2. b

      Where do you see an error? What was your actual expectation?

    3. c

      Can a screenshot illustrate this?

    4. d

      Gibt es z.B. eine CSV-Datei oder weitere Dateien um den Fehler zu dokumentieren?