Support

FAQs and Videos

Use the extensive knowledge library and help videos

Help Area

You can find a lot of suitable answers to your questions in our Help-area. Please search the FAQ articles of the help section before contacting support.

Warning messages ?!

Indications of missing data are not system errors. This article explains what they mean, how they can help you, and how best to address them in a simple way.

MetaMask & smart contract issues

What to look out for with unsupported smart contracts to avoid errors. And: Recommendations for correct handling of unknown transactions.

Expert help from the developer team

If you need support beyond the FAQs – you can get expert help here.

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Vollständiger Full Service für deine Krypto-Steuern: Detaillierte Analyse, persönliches Angebot und Dein fertiger Report. Ideal für Trader, DeFi-Nutzer und komplexe Fälle – wir übernehmen alles.

A Telegram voice: free of charge

Erhalte eine erste Einschätzung zu Deiner Frage – persönlich vom Entwicklerteam. Keine Bug-Analyse, aber eine ehrliche Sprachnachricht.

30-minute expert consultation

Need help understanding individual transactions, balances or tax implications? Book an exclusive 1:1 session with a developer for in-depth analysis and clear answers - 99 EUR (incl. VAT)

Bug report & feature requests

We are here to help you. However, please go through our FAQs first and search for answers to your questions.

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Tipps für schnellen Support
1
FAQs & YouTube

Check the FAQs and YouTube videos. Here you can find answers to almost all questions.

2
support guide

Lies unseren support guide, um zu erfahren welche Anliegen wir bearbeiten können.

3
Präzise Angaben

Bitte gib folgende Details an:
  • Datum & Uhrzeit
  • Transaktionstyp
  • Asset & Menge
  • Erwartetes Ergebnis