Support

FAQs and Videos

Use the extensive knowledge library and help videos

Help Area

You can find a lot of suitable answers to your questions in our Help-area. Please search the FAQ articles of the help section before contacting support.

What do the warnings mean?

Indications of missing data are not system errors. This article explains what they mean, how they can help you, and how best to address them in a simple way.

MetaMask & smart contract issues

What to look out for with unsupported smart contracts to avoid errors. And: Recommendations for correct handling of unknown transactions.

Expert help from the developer team

If you need support beyond the FAQs – you can get expert help here.

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30-minute expert consultation

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Common data problems

If your tax tool only shows error messages, it is usually one of these structural issues — not you.

Bug report & feature requests

We are here to help you. However, please go through our FAQs first and search for answers to your questions.

Before you write to us...

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Tips for faster support
1
FAQs & YouTube

Check the FAQs and YouTube videos. Here you can find answers to almost all questions.

2
support guide

Read our support guide to see which requests we can handle.

3
Precise details

Please include these details:
  • Date and time
  • Transaction type
  • Asset and amount
  • Expected result